Shipping policy

Order Processing All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high-volume seasonal periods, processing times may be slightly extended.

Shipping Rates & Delivery Times We offer tracked shipping on all orders. Standard international delivery typically takes 5–12 business days after dispatch, depending on your destination country and local customs clearing speed.

Address Accuracy & Customer Responsibility

  • Correct Information: It is the sole responsibility of the customer to ensure that the shipping address, contact name, email, and phone number provided at checkout are complete and accurate.

  • Undeliverable Packages: If a package cannot be delivered due to an incorrect/incomplete address, missing apartment/unit number, or refusal by the recipient, the order will be returned to our processing center or destroyed by the carrier.

  • Reshipment & Fees: In cases of failed delivery due to incorrect customer details, the store is not obligated to issue a refund. Any reshipment requested by the customer will incur an additional reshipment fee to cover carrier handling costs.

Failed Delivery & Unclaimed Packages If the local courier attempts delivery and the customer is unavailable, or if the package is directed to a local pickup point, it is the customer's duty to collect the package within the courier's specified timeframe. Failure to collect an item resulting in loss, disposal, or return to sender renders the order non-refundable.

Customs, Duties & Taxes The store is not responsible for any customs fees, import duties, or taxes applied to your order upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

2. Refund & Return Policy

30-Day Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility To be eligible for a return:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • Proof of purchase (order number or email confirmation) is required.

Return Process & Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are strictly non-refundable.

  • Tracked Shipping Required: We strongly advise using a trackable shipping service when returning items. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit by the customer’s carrier.

Damaged, Defective, or Wrong Items Please inspect your order upon receipt and contact us immediately (within 48 hours of delivery) at infosnugorea@gmail.com if the item is defective, damaged, or if you received the wrong item. Please include clear photos/videos of the issue so we can evaluate and resolve it quickly.

Exceptions & Non-Refundable Items

  • Items returned without prior return approval from our customer support team will not be accepted.

  • Items damaged due to customer misuse, improper washing, or normal wear and tear are not eligible for a refund.

  • Final sale items or gift cards cannot be refunded.

Refund Approval & Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–10 business days. Note that your bank or credit card company may take additional time to post the refund to your statement.